Changed Your Mind?
You can return any unwanted items back to us within 28 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.
Unfortunately returns that do not meet our guidelines cannot be accepted and a credit note will be issued.
Gift Cards & Gift Boxes are non-refundable.
HOW TO RETURN?
It’s important to fully complete all returns paperwork contained with the delivery note and return this back with your order. All original delivery charges are non refundable unless damaged or faulty.
We aim to refund you within 14 working days
If you are yet to receive your refund after this date, please contact our team and we will be happy to look into this for you.
STEPS TO RETURN
- Fill in the delivery note included within your parcel and ensure this is placed inside your parcel as without it, we can’t take care of your return.
Return to our returns address -
Berry&Blossoms Returns Dept
16 Belleisle Road
- Drop off the parcel at your nearest Post Office, making sure to obtain a proof of postage and keep your receipt until we have processed your return.
Please Note - Return postage is the responsibility of the customer.
DAMAGED OR FAULTY?
We do everything we can to ensure products reach you in a pristine condition. If you have received a damaged/faulty item, please contact our customer service team for advice on how to action your return.
If you have identified a fault within 30 days of delivery of your purchase you have a right to a refund or an exchange. Subject to the defect/fault being verified by us, we will refund you the price of the defective/faulty product along with the delivery charges you paid.
If a fault develops outside of the 30 days of your purchase, but less than six months after delivery, we can discuss the fault with you and agree the best way forward. Our Customer Service Team will handle this for you and you can contact them at firstname.lastname@example.org
Unfortunately we are currently unable to process exchanges.