Changed Your Mind?
We've changed our returns policy due to COVID-19!
Don't worry, we know due to the COVID-19 coronavirus, returning your items may be difficult.
We have extended our returns policy to 60 days to help. This applies to all items, full priced and discounted/sale.
We are happy to refund any time during the 28 days for full priced items and 14 days for sale items, provided that the items are:
• In their original packaging, in pristine condition.
• All product labels are still attached and have not been removed.
Unfortunately returns that do not meet our guidelines cannot be accepted and a credit note will be issued.
It’s important to fully complete all returns paperwork contained with the delivery note and return this back with your order. All original delivery charges are non refundable unless damaged or faulty.
Once your return has been received, processed and accepted by us, you will receive a confirmation email and we will endeavour to refund your original payment method within 14 working days.
If you are yet to receive your refund after this date, please contact our team and we will be happy to look into this for you.
STEPS TO RETURN:
- Fill in the delivery note included within your parcel as per the instructions.
- Please ensure you place this delivery note in your parcel as without it, we can’t take care of your return.
- Return to our returns address;
Berry&Blossoms Returns Department, 16 Belleisle Road, Grimsby, DN34 5QZ, United Kingdom.
- Drop off the parcel at your nearest Post Office, making sure to obtain a proof of postage and keep your receipt until we have processed your return.
Please Note - Return postage is the responsibility of the customer.
DAMAGED OR FAULTY?
We do everything we can to ensure products reach you in a pristine condition. We would be very upset if you received a damaged/faulty item, however appreciate this might happen. If it does please contact our customer service team by emailing firstname.lastname@example.org or via our for advice on how to action your return.
If you have identified a fault within 30 days of delivery of your purchase you have a right to a refund or an exchange provided that you inform us within 30 days after the date of the delivery to you. Subject to the defect/fault being verified by us, we will refund you the price of the defective/faulty product along with the delivery charges you paid.
If a fault develops outside of the 30 days of your purchase, but less than six months after delivery, we can discuss the fault with you and agree the best way forward. Our Customer Service Team will handle this for you and you can contact them at email@example.com
Unfortunately we are currently unable to process exchanges. All Gift cards are non-refundable.
HAVE YOU RECEIVED MY RETURN?
It usually takes us 3-5 working days (excluding weekend & bank holidays) for your parcel to be delivered back to us.
Once your return has reached us, it can take up to 14 working days for your refund to be processed. You will receive a notification email confirming this.
If you are yet to receive your refund within this time, please do not hesitate to contact our team and we will be happy to look into this for you.