Terms And Conditions

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Berry&Blossoms Ltd. (We*). Please read these terms and conditions carefully before ordering any products from our site. 

ABOUT US

Berry&Blossoms Ltd is a registered company in England & Wales, registration no. 10745598 VAT no. GB 293 4485 69. By visiting www.berryandblossoms.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. 

To contact us, please email hello@berryandblossoms.com

CURRENT OFFERS

Black Friday Weekend - 20% OFF Everything.

20% OFF everything, full & sale priced items. Enter code: BLACK20 at checkout for the discount to apply. Offer excludes e-gift cards & gift boxes. Only one promotion can be applied during checkout.

Offer ends midnight 28/11/21.

OWNDERSHIP OF RIGHTS

Ownership of all rights, including copyright, relating to this website is vested with Berry&Blossoms Ltd. Images on this website are legally owned by Berry&Blossoms. Any use of this website or its contents, including copying or storing it other than for your own personal, non-commercial use, is prohibited without the permission of Berry&Blossoms Ltd. You may not modify, distribute or re-post something on this website for any purpose.

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

You are at least 18 years old

We recommend you print these terms for future reference. If you do not agree to these terms, you must not use our site.

OTHER TERMS THAT MAY APPLY

  • Our Cookie Policy, which sets out information about the cookies on our site.
  • If you purchase goods from our site, our Terms and Conditions will apply to your order.
  • Competition and prize draw Terms and Conditions.
  • Our Privacy Policy

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 19/07/2018.

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities. We will notify you of any significant changes but recommend you come back and check these Terms of Use whenever you wish.

PROMOTIONAL OFFERS

From time to time Berry&Blossoms Ltd runs promotions and offers on selected products or lines. We refer to these collectively as our "Promotional Offers". To utilise your promotion code, click the "have a gift card or discount code" button on the product or order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. All of our Promotional Offers are subject to the below terms and conditions:

  • They are only valid on full-priced items, brands are not included out of sale periods. Discounts are not valid on promotional items which are already discounted unless otherwise stated;
  • They cannot be used in conjunction with any other offer;
  • They are valid for a limited period of time as specified in the marketing communication on the website, they cannot be used after this period;
  • They are not valid on gift wrap, gift box service;
  • All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

ACCEPTANCE OF YOUR ORDER

All orders are subject to acceptance and availability.

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Upon acceptance of your order, dispatch will be arranged to your address. Completion of the contract between you and Berry&Blossoms Ltd will be perfected when we dispatch the goods to you. If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being dispatched. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy. We are entitled to refuse any order made by you for any reason. 

INTERNATIONAL ORDERS

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

We have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

If the charges are refused and your order is returned back to us, a fee of £4.95 will be deducted for the costs of return.

PAYMENT

Payment can be made securely online by Visa, Master Card, American Express,  Maestro cards, PayPal & Apple Pay. The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. In the event that your card authorization and validation is declined, we reserve the right to cancel your order. 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. 

AVAILABILITY AND DELIVERY

We aim to dispatch all orders as soon as possible, usually dispatched within 1-3  working days. We do not dispatch orders on Saturday or Sunday or during public/bank holidays. Once DPD has your order, your order will be fulfilled and full tracking information will be provided with your dispatch email. In any event, delivery will take place no more than 30 calendar days after the day on which a Contract is entered into. 

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.

We would advise that if you require your order by a certain date to select the Next Day or Express delivery service.

PRICE

The price payable for the products shall be as shown on the Website. Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCT INFORMATION

We have made every effort to display as accurate as possible the colours of our products that appear on the website. However, the actual colours depend on your monitor, we cannot guarantee that your monitor display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure these are as accurate as possible. Unless otherwise stated, sizes are UK sizes.


INFORMATION ON OUR SITE

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

 

OUR LIABILITY

If we do not deliver or the products we deliver are not what you ordered or damaged or defective or the delivery is of an incorrect quantity, our only obligation will be to:
  1. make good any shortage or non-delivery or incorrect delivery; or

  2. replace or repair any Products that are damaged or defective; or

  3. refund to you the amount paid by you for the Products in question

We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.

CANCELLATION

Under the Consumer Contracts Regulations you have the right to cancel any order that you make with us online within 14 days without any reason. The cancellation period will expire 14 days after you have received your goods. 

To exercise the right to cancel, you must inform us of your decision to cancel your order by sending a clear statement either by e-mail to our Customer Care Team at hello@berryandblossoms.com

We recommend contacting us within 24 hours of placing your order, after this time we are unable to guarantee cancellation before dispatch. If you cancel a contract after the products have been dispatched to you, you must return them to us. You are responsible for the costs of returning the goods back to us and your items must be returned no later than 14 days from the day on which you notify us of the cancellation of your order.

We will reimburse to you all payments received from you in respect of that order including the costs of delivery, although the maximum refund for delivery costs will be the least expensive delivery method. 

We may make a deduction from the reimbursement for loss of value of any goods supplied, if the loss is the result of unnecessary handling by you

 

RETURN & REFUNDS

Please note that in addition to your general right to cancel set out above, we operate a Return Policy. For further information on returns please see our Returns Policy.

E-GIFT CARDS

Berry&Blossoms E-gift cards remain the property of Berry&Blossoms Limited. Risk in a Berry&Blossoms E-Gift card shall pass to you upon our electronic transmission to you; in the event of misuse or fraud Berry&Blossoms reserves the right to cancel a Berry&Blossoms E-Gift card.

If you lose or someone steals your Berry&Blossoms E-Gift card electronically, unfortunately Berry&Blossoms cannot replace it. You agree that Berry&Blossoms will not be held responsible for any lost balance as a result of electronic theft or fraud, unless this is caused by Berry&Blossoms. 

CREDIT NOTE TERMS

Credit Notes are issued when the requirements meet the Returns Terms & Conditions.

Credit Notes are not redeemable for cash and are non-refundable. Berry&Blossoms Ltd does not accept cancellations or offer refunds under any circumstances in whole or part thereof once payment of the original purchase has been made and the BERRY&BLOSSOMS LTD Credit Note is issued. There are no refunds for items purchased using a BERRY&BLOSSOMS LTD Credit Note.

  • CREDIT NOTE REDEMPTION

    Amounts shown on a BERRY&BLOSSOMS LTD Credit Note are in (GBP) and can only be redeemed in (GBP) on BERRY&BLOSSOMS LTD goods.

    If upon redeeming your BERRY&BLOSSOMS LTD Credit Note there is a difference between the cost payable and the Credit Note value, BERRY&BLOSSOMS LTD will require further payment for the difference.


  • CREDIT NOTE EXPIRY DATE

    All BERRY&BLOSSOMS LTD Credit Notes issued are valid for 12 months from the issue date that is noted on the provided receipt. It is the Receiver’s responsibility to redeem the value placed on the Credit Note within that time frame. BERRY&BLOSSOMS LTD is unable to extend Credit Notes beyond the expiry date.